Find answers to common questions about our banking services
Opening an account is simple and can be done in three ways:
Required documents include valid government-issued ID, proof of address, and Social Security Number.
Minimum balance requirements vary by account type:
Students and seniors may qualify for waived minimum balance requirements.
To close an account, you can:
Ensure all outstanding checks have cleared and your balance is at zero before closing.
Activate your card using any of these methods:
Activation is typically instant and your card is ready to use immediately.
Take immediate action to protect your account:
With our Zero Liability Protection, you won't be responsible for unauthorized charges reported promptly.
Request a credit limit increase through:
Requirements: Good payment history (6+ months), current income verification, and good credit score.
Required documentation includes:
Additional documents may be requested based on loan type and amount.
Approval times vary by loan type:
We employ multiple layers of security:
Reset your password in three simple steps:
For security, passwords must be at least 12 characters with uppercase, lowercase, numbers, and symbols.
Setting up mobile banking is easy:
Once set up, you can view balances, transfer funds, pay bills, and deposit checks.
Yes! Mobile check deposit is available through our app:
Funds are typically available within 1-2 business days. Daily limit: $5,000; Monthly limit: $20,000.
Transaction limits vary by account type and verification level:
Higher limits available for premium account holders. Contact us to increase limits.
Can't find the answer you're looking for? Our customer support team is here to help.